Contact information
LEGAL ENTITY
Jakob Leuchtweis
Sole Proprietor (Einzelunternehmer), Germany
Trade Name: Cradlux
Cradlux is a trade name operated by Jakob Leuchtweis.
All references to "Cradlux," "Company," "we," "us," or "our" refer exclusively to this legal entity unless expressly stated otherwise.
CUSTOMER SUPPORT
Email: support@cradlux.com
Customer support is provided in English via email only.
We do not offer phone or in-person support at this time.
Email communication is the sole official customer support channel.
All inquiries are reviewed and responded to within a reasonable timeframe.
REGISTERED BUSINESS ADDRESS
(For legal and regulatory purposes only)
Jakob Leuchtweis
Neuhauser Straße 7a
78576 Emmingen-Liptingen
Germany
Important Notice
This address is not a return, shipping, or fulfillment address.
Returns sent to this address without prior authorization will not be accepted or processed, and no refund, replacement, or other obligation arises from such shipments.
Return instructions are provided separately in accordance with our Return and Refund Policy.
VAT IDENTIFICATION (EU)
VAT ID: DE455626802
This VAT identification number is provided solely for regulatory and identification purposes within the European Union.
Orders shipped to customers located in the United States are not subject to German VAT, and no VAT is charged at checkout for U.S. orders.
BUSINESS AND SALES NOTICE
Cradlux is an international ecommerce business operated from Germany.
Our online store is directed primarily to customers located in the United States.
Products are shipped directly from international fulfillment centers, primarily in China, to the customer. Goods do not transit through Germany at any point.
Cradlux does not maintain a physical retail location, warehouse, or office in the United States.
Cradlux also does not maintain warehousing or fulfillment in Germany; the German address is for legal and regulatory identification purposes only.